Legal information
Refund Policy
Last updated: July 31, 2026
1. Overview
RENDRA provides automated product-image generation. Purchases are one-time packs of “sparks”: 1 spark equals 1 successful generation. Visa and Mastercard payments are processed by WayForPay in Ukrainian hryvnia.
2. Automatic spark restoration
If a generation fails for technical reasons, the deducted spark is automatically restored. You are not charged for a generation that was not completed.
3. Unused pack refunds
You may request a refund within 14 calendar days of purchase if no sparks from the pack have been used. For partially used packs, we assess a proportional refund based on the digital service already supplied and any mandatory consumer law.
4. Services already supplied
A successful generation made available for download is a supplied digital service. Used sparks are non-refundable except where applicable law requires otherwise.
5. Process and timing
Email us from the account address with the payment date, amount, currency, and transaction number. We review requests within 3 business days. The original payment provider returns approved refunds to the original payment method; settlement time depends on that provider and your bank.
6. Paid but not credited
If payment is confirmed but sparks are missing, contact support. After checking the transaction, we will credit the pack or issue a full refund.
7. Contact
Payment and refund support: rendra.com.ua@gmail.com, +380 63 686 64 83. Full business details: /en/legal/contacts.